Weekly Commitment
Because tutoring operates on a weekly reserved schedule:
Cancelling a lesson does not remove the weekly charge.
How to Cancel a Lesson
To cancel a lesson:
Log in to your TutorBird account and submit the cancellation.
You may notify the tutor, but cancellations must be recorded in TutorBird.
What Happens When a Lesson Is Cancelled?
When a lesson is cancelled:
The weekly charge remains.
A credit is issued for a future make-up session.
Credits:
May only be used for make-up sessions.
Cannot be applied to regular weekly lessons.
Are non-refundable and non-transferable.
Must be used while tutoring services remain active.
Make-up sessions are scheduled based on tutor availability.
Missed Sessions (No-Show)
If a student does not attend a lesson without prior cancellation:
The lesson is charged in full.
No credit is issued.
Important Notes
Cancelling a lesson does not change the weekly schedule.
Weekly billing continues unless services are formally paused or cancelled.
It is the parent’s responsibility to manage cancellations and schedule make-up sessions.